Customer Success Master Class
The CS Methodology
By WnTD
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The Customer Success Methodology
Our workshops and courses are based on The Customer Success Methodology that provides a framework for effective customer success management and strategy. Learn the formulas, activities and strategies of The Customer Success Methodology and how to apply them. In our Customer Success training program we’ll teach you practical ways to achieve the Desired State of Customer Engagement which will deliver results for your business and your career.
Our students learn not only how to think more strategically within their CS role but how to execute on our proven CS Methodologies as well. Register today for your Customer Success professional development and become the strategic CS Professional.
Learn More About Customer Success Training
Customer Success Master Class Courses
CS Master Class Level 1
CS Master Class Level 2
CS Master Class Level 3
Master Class for CS Leaders
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Learn More About Our Customer Success Courses
Upcoming Events and Workshops
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September 2019 – Workshop
What: Customer Success Master Class Certification – Level 1
Where: Live online with class recordings made available for students
When: September 2019 – Exact Dates TBA – STAY TUNED FOR DETAILS –
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Click Here For Workshop Updates
October 2019 – Workshop
What: Customer Success Master Class Certification – Level 1
Where: Toronto
When: October 2019 – Exact Dates TBA – STAY TUNED FOR DETAILS – Sign up to be the first to know of dates and location.
Click Here For Workshop Updates
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Hi, I’m Elizabeth, and I am the creator and trainer of the Customer Success Master Class Series and The Customer Success Methodology. I started my career in Customer Success nine years ago and my passion and excitement for the CS profession has only grown over time. I’m a firm believer that Customer Success is a business imperative that’s quickly becoming one of the most important business disciplines to master, which is why I created the CS Master Class. I want to help business and Customer Success Professionals master their roles and careers in CS.
Elizabeth MacAulay-Italiano
Creator of The Customer Success Master Class and Founder of WnTD CS Training and Consulting.
Our story
About WnTD
Customer Success Training & Workshops. Customer Success Strategy.
WnTD, the company behind the Master Class Workshops.
We’re Customer Success experts and advocates of providing an exceptional customer experience. Our belief is that Customer Success is an organizational imperative that touches every area of the business. From your go-to-market strategy and ensuring you are selling to the right customers through to contract renewals, we help businesses create customer success strategies that scale and delivers results. We do this through a customer first approach that focuses on the full customer journey cycle. Work with us and we will share our insights on the do’s and don’ts of Customer Success through our training workshops and strategy consulting.
What our customer’s are saying
WnTD taught this customer success masterclass in a way that wasn’t only educational, but engaging and mind-blowing. Everyone loves to say that they’re “customer-centric,” but I challenge you to ask yourself if that’s true. Elizabeth showed me how I can tweak my behaviour and internal systems to make my customers a priority (which I wasn’t always doing!), while also fulfilling my organization’s goals. I HIGHLY recommend you work with Elizabeth.
Sabina Wex, CEO Upsell Talent
The Customer Success Master Class training by Elizabeth (WnTD partners) is a great learning platform for both aspiring and experienced Success Managers. The content is well designed and helps one understand the importance of building Customer Success Management as a strategy than just a function, it in depth covers about the methodologies and frameworks needed to be able to able to deliver value to clients. Elizabeth’s solid industry experiences is an asset to the content, as she relates it with industry best practices. Overall its a great experience and is highly recommended!
Nikhil Rapalli, Customer Success Manager
If you are looking for Customer Success strategy or Customer Support operational guidance then Elizabeth is the person to talk to. Her in-depth knowledge, strategic thinking and operational acumen which she shares through her trainings and speaking engagements are a great way to educate your teams and implement those frameworks into your business. Our team in Europe has gained valuable knowledge through these trainings and is delivering customer experience to our clients and their customers.
Asif Chowdhary, CEO, PerfectQue www.perfectque.com
WnTD’s deep understanding of customer success and passion for sharing that knowledge was evident from the start of our customer success workshop. She clearly explained concepts and used practical examples to build our knowledge of customer success methodology, onboarding, engagement and churn prevention. I highly recommend WNTD for firms and individuals who are seeking to enhance their knowledge of customer success.
Brian Moran, Principal BM Communications
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